Payment & Billing

Safe, Secure & Simple Checkout

At VELRANI, we want your shopping experience to be as smooth and secure as possible. We use industry-leading payment platforms to ensure every transaction is fully protected.

Accepted Payment Methods

💳 Credit & Debit Cards

We accept all major cards via Shopify Payments — one of the most trusted and secure payment processors in the world:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay

🔵 PayPal

Prefer to pay with PayPal? No problem. You can checkout securely using your PayPal balance, linked bank account, or PayPal Credit — whichever works best for you.

Is My Payment Secure?

Absolutely. Your security is our top priority.

🔒 All payments are processed through SSL-encrypted connections

🔒 We never store your card details on our servers

🔒 Shopify Payments is fully PCI DSS compliant — the highest standard of payment security

🔒 PayPal offers its own industry-leading buyer protection on every transaction

🔒 All transactions are processed on atlylux.co.uk — always check for the padlock in your browser

Billing Information

All prices on VELRANI are displayed in British Pounds (£ GBP)

VAT is included in all displayed prices where applicable

Your billing address must match the address registered with your payment method

You will receive a full order confirmation email immediately after your payment is processed

When Will I Be Charged?

Order Type When Payment Is Taken
In-Stock Items Immediately at checkout

Order Confirmation

Once your payment has been successfully processed, you will receive:

  1. ✅ An Order Confirmation Email with your order summary and reference number
  2. ✅ A Dispatch Notification Email with your tracking details once your item ships
  3. ✅ A VAT Invoice available on request — email us at contact@yakhmedialtd.pro

If you do not receive a confirmation email within 30 minutes of placing your order, please check your spam folder or contact us.

Failed or Declined Payments

If your payment is declined, here are a few things to check:

✅ Ensure your card details are entered correctly

✅ Check that your billing address matches your bank records

✅ Make sure your card has sufficient funds

✅ Some banks flag new online purchases — try approving the transaction via your banking app

✅ Try an alternative payment method such as PayPal

✅ Still having trouble? Contact us at contact@yakhmedialtd.pro  and we'll help

Refunds & Cancellations

Refunds are returned to your original payment method within 5–10 business days, depending on your bank or PayPal processing times.

For full details on our refund policy, please visit our 👉 Refund & Returns Policy page.

Need Help With a Payment?

Our team is happy to assist with any billing or payment queries.

📧 contact@yakhmedialtd.pro (for order-specific queries) 🌐 VELRANI.uk

We aim to respond to all enquiries within 1–2 business days.

VELRANI is a brand of YA Media LTD — every transaction handled with the same care as every piece of furniture we make.